Louise’s User Experience – Flight Booking

Kasia's BlogBlog

On the Thursday’s Technology & UX class we were asked to OBSERVE how different person is booking a flight or restaurant using PC or mobile.

Louise’s User Experience – Flight Booking with Singapore Airlines

Name: Louise Cavanagh

Date: 13/10/16

Scenario: A flight booking on a smartphone


Louise was looking to book a return flight for 3 adults from Dublin to Melbourne, departing 2/03/17 and returning 25/03/17 with Singapore Airlines.

5 tasks performed:

  1. Google searching “Singapore Airlines”
  2. Selecting Singapore Airlines – http://www.singaporeair.com which linked trough to actual website
  3. Selecting “Search Flights”
  4. Selecting desired city, date, class type and number of the passengers and tapping “Search”
  5. Searching and selecting convenient price and date

5 problems occurred:

  1. The required dates were not available at the first search attempt, Louise had to try different dates
  2. After performing the 5th task an error had occurred: “We are unable to process your request. Please contact your…

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Technology and User Experience Assignment.

After many hours of reading mind-blowing articles on emerging technology and the impact that it holds on the future! I have finally decided that I am going to conduct my research on Big Data and how Big Data will change corporate companies.

I choose Big Data for the simple reason that the changes that I have already seen from it in my career are mind-blowing.

I currently work for a large corporate company that deals with huge amounts of data that are spread over many different systems. At present there is a large project under way to get all the data centralised as to reap the benefits of this through analytics and marketing.

Watch Out Lefties!

For left handers day light saving time change is a struggle for more reason than one!

I am right handed and also wear my watch on my right arm. Not a huge issue until it comes to changing the time and unfortunately then you discover that watches really only cater for people who wear them on their left arm. Out of interest I shopped around just to see if there was a watch that caters for people like myself who wear it on their right arm and was told ” no just wear it on your left like everyone else”. Little do they know that feels as unnatural as driving on the opposite side of the road. However, what I did discover that clever old Apple took this into account when designing the Apple Watch and made it reversible

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First blog post

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