Louise’s User Experience – Flight Booking

Kasia's BlogBlog

On the Thursday’s Technology & UX class we were asked to OBSERVE how different person is booking a flight or restaurant using PC or mobile.

Louise’s User Experience – Flight Booking with Singapore Airlines

Name: Louise Cavanagh

Date: 13/10/16

Scenario: A flight booking on a smartphone


Louise was looking to book a return flight for 3 adults from Dublin to Melbourne, departing 2/03/17 and returning 25/03/17 with Singapore Airlines.

5 tasks performed:

  1. Google searching “Singapore Airlines”
  2. Selecting Singapore Airlines – http://www.singaporeair.com which linked trough to actual website
  3. Selecting “Search Flights”
  4. Selecting desired city, date, class type and number of the passengers and tapping “Search”
  5. Searching and selecting convenient price and date

5 problems occurred:

  1. The required dates were not available at the first search attempt, Louise had to try different dates
  2. After performing the 5th task an error had occurred: “We are unable to process your request. Please contact your…

View original post 148 more words


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